Refund & Return Policy

Your satisfaction matters to us. If something isn't right with your order, here's how we can help.

Return & Exchange Window

You can request a return or exchange within 15 days of receiving your order.

Eligibility

To be eligible, the product must be unused and unopened, with the original seal and packaging intact, and accompanied by your order confirmation or receipt. For hygiene reasons, we're unable to accept returns on opened or used bottles unless the product arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible with your order number and a photo of the item. We'll review your request and arrange a replacement or refund — please wait for our confirmation before sending anything back to us.

Non-Returnable Items

Items purchased on sale or during clearance promotions are final sale and not eligible for return or exchange.

How Refunds Work

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued back to your original payment method, or as store credit if you paid via Cash on Delivery.

Need Help?

For any return or exchange request, contact us at info@nourishhairoil.com or call +92 300 1234567, and we'll guide you through the next steps.